Privacy Policy

About this Privacy Policy

This policy applies to information collected through the Rocket Casino website, related online services and communications with players. It is intended for players in Australia and should be read together with any other terms, notices or information displayed on the website. If a separate notice applies to a particular service or activity, that notice may provide additional information about how data is handled.

Personal information means information that identifies you or could reasonably be connected with you. The information handled by Rocket Casino depends on how you use the website and the services available to you. You may be able to browse some pages without providing personal information, but an account and certain services may require information to be provided.

You should provide information that is accurate and current. If your details change, keeping your account information up to date can help with account access, verification, payments, support and the security of your account. You should also avoid sharing your login details with anyone else.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services offered, technology, business practices or legal requirements. The updated version will be made available on the website and will apply from the date shown or from the time it is published, where no separate date is stated. We encourage you to review this page occasionally.

Information we may collect and why we use it

Rocket Casino may handle different categories of information in the ordinary course of providing an online casino service. The amount and type of information collected can depend on your account activity, the features you use, the checks that apply to your activity and the way you interact with the website.

• Account details, such as your name, date of birth, contact details, login information and other information supplied when you register or update your account.
• Identity and verification documents or related information needed to confirm identity, age, account ownership or other eligibility requirements.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information needed to investigate payment issues.
• Gaming and account activity, such as preferences, interactions with services, responsible gambling settings, account status and communications relating to your use of the website.
• Device, technical and usage information, such as IP address, browser type, operating system, device identifiers, approximate location information, pages visited, dates and times of access and information about how the website is used.
• Support and communications information, including messages, requests, feedback, documents or other information you choose to provide when contacting Rocket Casino.

Purposes for using information

Information may be used to create and operate your account, provide requested services, process transactions, maintain account records and respond to questions. It may also be used to carry out identity, age, security, anti-fraud and account-protection checks. These checks help protect players, the website and payment activity from misuse, unauthorised access and other harmful or unlawful activity.

Information may also be used to meet legal and regulatory obligations that apply to the services, keep appropriate business records, manage disputes, enforce website terms, identify technical problems, improve website performance and develop or assess services. Where information is used for these purposes, access may be limited to people or providers who need it for their role.

Where permitted and where you have made an appropriate choice, contact information may be used to send service messages, information about the website or marketing communications. You can withdraw consent to marketing at any time by contacting support@rocket-casino.fun. Withdrawing marketing consent does not normally affect essential messages about your account, transactions, security or the operation of requested services.

Cookies, service providers and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help the website remember settings, maintain sessions, support account functions, measure website use and improve performance. Some cookies may be necessary for the website to work correctly, while others may support preferences, analytics, security or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a warning before a cookie is stored. If you block or delete certain cookies, some website features may not work as intended, and your preferences may not be remembered.

Sharing information

Personal information may be shared where reasonably necessary to operate the website and provide services. This can include sharing with payment, technology, hosting, customer support, identity verification, security, analytics and other service providers that assist with business operations. These providers should only receive information relevant to the service they perform and may be required to protect it.

Information may also be disclosed where needed to prevent fraud or security incidents, protect the rights and safety of players or others, investigate suspected misuse, enforce applicable terms, respond to lawful requests, or meet legal and other official obligations. Information may be transferred or accessed in another country when this is necessary for a service provider or business function. Appropriate steps should be taken to handle information securely and consistently with applicable privacy requirements.

Keeping information secure

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and staff or provider procedures. No online service can guarantee complete security, so you should use a strong, unique password, protect your devices and contact support promptly if you suspect unauthorised access to your account.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. You can contact support@rocket-casino.fun to ask for access to your personal information, request correction of inaccurate or incomplete information, ask for deletion of your information where deletion is available, or withdraw consent to marketing communications.

• Access: ask what personal information is held about you and request a copy or explanation of that information where available.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to promotional communications by contacting support@rocket-casino.fun. You may also use an unsubscribe option included in a marketing message where one is provided.
• Questions or concerns: contact support@rocket-casino.fun if you have a question about this policy or how your information is handled.

For the protection of your account and personal information, a request may need to be checked before it is completed. We may ask for reasonable information to confirm that the request comes from the relevant account holder. If you ask for information to be corrected, it may help to explain what is inaccurate and provide the updated details.

Some requests may be limited or declined where an exception applies, where completing the request would affect another person’s privacy, or where information is needed for security, fraud prevention, dispute handling or legal purposes. If information cannot be deleted immediately, we will explain this in general terms where appropriate.

Retention of information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, anonymised or placed beyond ordinary use.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security or support records must be kept for a period required by law or for other legitimate legal and business purposes. Access to retained records may be restricted, and they will not be used for ordinary account activity once the account has been closed unless there is an appropriate reason to do so.

If you have a privacy request or want more information about the handling of your personal data, contact support@rocket-casino.fun. Please include enough information for the request to be understood, but do not send unnecessary passwords, payment details or other sensitive information in an initial message.