Rocket Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Rocket Casino in relation to your use of the website, account services, games, promotions and other features made available from time to time. They apply to every visit, account action, deposit, withdrawal request and wager made through the service.

You must read these terms before using the service. If you do not agree with any part of them, you must not access the website, open an account or use any Rocket Casino service. Additional terms may apply to particular games, promotions, payment services or features. Where additional terms are presented, they form part of these Terms & Conditions for the relevant activity.

You are responsible for checking the current version of these terms each time you use the service. Rocket Casino may update, replace or amend the terms when reasonably required, including to reflect changes to the service, technology, security requirements or applicable law. Continued use after an update is published may indicate acceptance of the revised terms.

Lawful use

You may use Rocket Casino only where online gambling and access to the relevant service are lawful for you. Australian players should consider all applicable Commonwealth, state and territory laws before using the service. You are responsible for complying with the laws that apply to your location, age and circumstances.

The website is intended for personal use. You must not use it for business purposes, operate an account for another person, or allow another person to access your account. You must also not use the service to facilitate unlawful activity, conceal the source of funds, avoid applicable restrictions or interfere with the rights of other users.

2. Eligibility, accounts and security

You must meet the minimum legal age and any other eligibility requirements that apply to the service before opening or using an account. You must not create an account if you are under the legal gambling age, prohibited from gambling, subject to a self-exclusion arrangement that applies to the service, or otherwise not legally permitted to participate.

Only one personal account is permitted unless Rocket Casino expressly agrees otherwise. Account information must be accurate, complete and kept up to date. You must tell Rocket Casino if information changes or becomes inaccurate. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, one-time codes or other security information. If you suspect that your account has been accessed by someone else, contact the available support channel promptly and change your security details where possible.

Identity and account checks

Rocket Casino may carry out identity, age, location, payment, source-of-funds and other verification checks. You may be asked to provide documents or information that reasonably supports these checks. Transactions or account access may be restricted while a review is being completed.

You must not attempt to bypass verification, provide altered documents, use another person’s information or create additional accounts to avoid a restriction. If a review identifies a concern, Rocket Casino may take action permitted by these terms and applicable law, including declining a transaction, restricting access or closing an account.

3. Wagers, funds and promotions

You may place wagers only through the methods and games shown as available on the website. A wager is generally treated as accepted when it is confirmed by the service. If a technical, pricing, display or processing error affects a wager, Rocket Casino may correct the error and take reasonable action in accordance with these terms and applicable law.

You must review the details of a wager before confirming it. Once accepted, a wager may not be changed or cancelled except where the website rules, a promotion, a technical correction or applicable law allows this. Game results and settlement information displayed through the service may be subject to review, correction or verification.

Deposits and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use payment details belonging to another person without proper authority. Rocket Casino may reject, reverse or hold a transaction where required for security, verification, compliance or technical reasons.

Any withdrawal request may be reviewed before it is processed. This may include checking account details, identity, payment activity and compliance with these terms. Withdrawals may be returned to an appropriate verified payment method or handled in another permitted way. Processing times, available methods, transaction requirements and any applicable charges will be shown through the relevant service information.

You should not treat an account balance as proof that a payment has cleared until the transaction has been confirmed. You are responsible for checking your account activity and promptly raising any transaction that you do not recognise. Rocket Casino may correct a balance affected by an obvious error and may recover amounts that were credited incorrectly.

Promotions and bonuses

Promotions are subject to their own eligibility criteria, offer terms, expiry conditions, wagering requirements, game restrictions and other conditions. You must read the specific terms before accepting or using a promotion. If there is an inconsistency between a promotion’s terms and these general terms, the promotion terms will apply to that promotion to the extent of the inconsistency.

Rocket Casino may withdraw, amend or refuse a promotion where permitted, including where there is suspected abuse, duplicate participation, technical error, collusion or a breach of the applicable promotion terms. A promotion must not be used in a way that is misleading, unfair or designed to gain an improper advantage.

4. Responsible gambling and fair use

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or otherwise unable to make clear decisions.

Rocket Casino may provide tools or information to help you manage your play. These may include deposit controls, time reminders, activity information, cooling-off options, account restrictions or self-exclusion processes. The availability and operation of these tools may vary, so you should review the responsible gambling information and account settings before playing.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek support from an appropriate gambling counselling or health service. You may also request that your account access be restricted or closed. A restriction should be treated seriously, and you must not attempt to avoid it by opening another account or using another person’s account.

Prohibited activity

You must use the service fairly and lawfully. Prohibited conduct includes fraud, money laundering, chargeback abuse, collusion, match manipulation, use of stolen payment details, exploitation of software errors, automated access, interference with the website and attempts to manipulate a game or transaction.

Rocket Casino may investigate suspected prohibited activity and may suspend or restrict an account while an investigation is underway. Where appropriate, transactions, balances or account information may be handled in line with applicable law and compliance obligations. You must cooperate with reasonable requests for information during a review.

5. Privacy, access and legal information

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy obligations. Information may be collected and used to provide the service, verify identity and age, process transactions, maintain security, prevent fraud, meet legal requirements, improve the website and communicate with you about your account.

You should keep your communication preferences and account information current. Service messages relating to security, transactions, account status or important changes may still be sent where necessary. You must not use the website to upload or distribute content that is unlawful, harmful, deceptive, abusive, invasive of privacy or infringing another person’s rights.

Availability and intellectual property

Rocket Casino will take reasonable steps to operate the website, but uninterrupted access cannot be guaranteed. The service may be unavailable or limited because of maintenance, technical faults, security measures, events outside reasonable control or changes to the services offered. You are responsible for having a suitable device, internet connection and software.

Website content, branding, graphics, text, software and other materials are owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, reverse engineer, distribute or commercially exploit website content without permission, except where a right cannot legally be excluded.

Suspension, closure and liability

Rocket Casino may suspend, restrict or close an account where reasonably necessary, including for suspected fraud, security concerns, verification issues, breach of these terms, responsible gambling reasons, legal requirements or service changes. You may ask for your account to be closed, subject to the handling of any outstanding transactions and applicable obligations.

To the extent permitted by law, Rocket Casino is not responsible for loss caused by your failure to protect account details, unsuitable equipment, interruptions outside reasonable control, inaccurate information supplied by you or your misuse of the service. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded under applicable Australian law.

Questions and complaints

If you have a question, believe there is an error in your account or wish to make a complaint, use the support or contact options made available on the Rocket Casino website. Provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Complaints may be reviewed in accordance with the applicable complaints process.

These Terms & Conditions should be read together with the Privacy Policy, Responsible Gambling information, game rules and any applicable promotion terms. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The version published on the website is the current version unless stated otherwise.