Responsible Gaming

Gamble for entertainment

Online gambling involves financial risk. There is no guaranteed way to win, and previous results do not determine future outcomes. Games are based on chance, skill, or a combination of both, depending on the product. A winning result cannot be expected, predicted or used as a reliable source of income.

Before you play, decide how much money and time you are comfortable spending. Treat any amount used for gambling as an entertainment expense, similar to other leisure activities. Only use money that is available after essential costs such as rent, mortgage payments, household bills, food, education and other commitments have been covered.

Make a personal plan before playing

• Set a spending limit for each day, week or month and avoid exceeding it.
• Set a time limit and take regular breaks away from the device or website.
• Do not borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Do not gamble when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Keep gambling separate from household budgets and other financial responsibilities.
• Accept losses as a cost of entertainment rather than trying to recover them through further play.
• Keep track of deposits, withdrawals, wagers and time spent so you have a clear view of your activity.

It can also help to discuss your gambling boundaries with someone you trust. A partner, family member or close friend may provide useful support and help you stay accountable to the limits you have chosen.

Safer gambling tools and account choices

Depending on the account, product and applicable requirements, safer gambling features may be available to help you manage play. These features are designed to support your decisions, but they work best when they are set before gambling begins and used consistently.

Deposit and spending limits

A deposit limit can restrict the amount added to an account over a selected period. Consider choosing a limit that fits your entertainment budget rather than setting one based on the amount you hope to win. If you change a limit, the change may be subject to account procedures or a waiting period. Always check the information shown in your account before relying on a particular setting.

Time reminders and breaks

Time can pass quickly during online play. Where available, session reminders can help you review how long you have been active. Taking a break, logging out and moving away from the screen can make it easier to reassess whether you still want to continue.

Cooling-off and self-exclusion

If you want to stop gambling for a period, a cooling-off option may provide a temporary break. If you believe you need stronger protection, self-exclusion can restrict access for a chosen period or until a required review takes place. Self-exclusion should be treated seriously. Do not create another account, use another person’s account or ask someone else to place bets for you while an exclusion is active.

• Use the responsible gaming or account settings area to review available controls.
• Contact the available support channel if you need help understanding a limit or exclusion request.
• Ask for restrictions to be applied where you feel you may not be able to control your play.
• Remove saved payment methods and gambling applications from devices during a break where practical.
• Consider blocking gambling-related advertising, notifications and website access on your devices.

Tools cannot guarantee that gambling will remain affordable or risk-free. They are part of a broader plan that should include honest budgeting, regular breaks and support from people or services outside the gambling environment.

Recognising when gambling may be a problem

Problem gambling can develop gradually. Some people may notice changes in their behaviour before they recognise the effect on their finances, relationships, work or wellbeing. There is no need to wait until a serious loss or crisis occurs before asking for help.

Possible warning signs

• Spending more time or money gambling than you originally planned.
• Repeatedly trying to win back money that has been lost.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Feeling restless, irritable or anxious when attempting to stop or reduce gambling.
• Hiding gambling activity, losses, transactions or account information from others.
• Borrowing money, missing bills or using savings to continue gambling.
• Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Neglecting work, study, family, health, sleep or social activities because of gambling.
• Returning to gambling after deciding to stop.
• Feeling guilt, shame or regret after gambling, but continuing the same behaviour.

If any of these signs sound familiar, consider stopping play and seeking independent assistance. You can speak with a qualified counsellor, a medical professional, a financial counsellor or an Australian gambling support service. Gambling Help Online and other state and territory services provide information and support for people affected by gambling, as well as their families and friends. Use the official service website for current information about available help.

If gambling has caused financial pressure, avoid making quick decisions based on the hope of a large win. Consider contacting a qualified financial counsellor to discuss a practical plan. Keep records of debts, bills and gambling transactions, and involve a trusted person if managing the situation alone feels difficult.

If gambling is contributing to severe distress or you feel unable to keep yourself safe, stop gambling and seek urgent assistance from local emergency services or an appropriate crisis support service. You do not have to manage a serious situation on your own.

Protecting yourself and others

Rocket Casino expects account holders to provide accurate information and use their own account. Do not allow another person to gamble through your account, and do not use another person’s account. Keeping login details, payment information and account access private helps protect you and others from unauthorised activity.

• Only adults who meet the applicable legal age requirements may use gambling services.
• Do not involve children or other people who are not permitted to gamble.
• Keep gambling devices and payment methods secure, particularly in shared households.
• Use strong, unique login details and do not share passwords or verification information.
• Review account activity and raise unfamiliar transactions or access promptly.
• Avoid gambling while impaired by alcohol, drugs or medication.
• Do not ask another person to bypass a limit, restriction or self-exclusion.
• Be cautious of anyone promising guaranteed wins, secret systems or a way to recover losses.

Know the applicable rules

Your use of Rocket Casino is subject to the applicable terms, account requirements and laws that apply to you. Product availability, account controls and verification processes may vary. Read the relevant information carefully and make sure you understand any conditions before depositing funds or participating in a game.

Responsible gaming is an ongoing choice. Review your limits regularly, take breaks and be honest about the effect gambling has on your budget and wellbeing. If your limits are becoming difficult to maintain, the safest step is to stop playing and seek independent support. Rocket Casino encourages you to make informed decisions and to use available account restrictions whenever they can help you remain in control.